Alcatel-Lucent Bell Labs human factors

Even reclame maken voor het bedrijf waar ik voor werk, zodat de aandelen wat stijgen :-)

Understanding is Only Human: Discover how the Bell Labs Human Factors team is helping to deliver a superior user experience

Alcatel-Lucent is committed to helping operators deliver a superior user experience. One of the ways to help is to gain an intimate understanding of end-user behavior. The Bell Labs Human Factors team is one of the many groups within Alcatel-Lucent doing just that. The team is made up of Ph.D.s with an average of 15+ years professional usability experience working to:

* Understand the cognitive, social and behavioral influences on communication
* Grow a collection of profiles and scenarios that will forecast the needs and habits of today’s young adults and tomorrow’s workforce
* Design and create intuitive, engaging applications, based on the research and understanding of human communication, while seamlessly meeting the needs of users



Listen to Cheryl Coyle as she addresses the following:

1. What is the Bell Labs Human Factors team?
2. What are some of the activities currently underway?
3. Why should our customers care?
4. What's next?

Cheryl L. Coyle, Ph.D., leads the Alcatel-Lucent Bell Labs Human Factors group in New Jersey, USA.